HSBC PAY is the payment system you can use to make purchases at events where HSBC is present. It allows you to load funds using bank cards or cash onto a chipped wristband, which reflects your balance and can be used to purchase food, drinks, and merchandise at the festival. With HSBC PAY, reload, pay, and enjoy. The wristband is mandatory for purchases, as no cash or card payments will be accepted inside the festival.

You can buy any item for sale within the festival, such as food, drinks, or official merchandise.

Yes, within the festival, cash/card payments will not be accepted, so if you want to consume anything you must use an HSBC PAY wristband.

No, the wristband is free and you can get it at any HSBC PAY recharge area.

For GENERAL zone tickets, you can use your HSBC PAY wristband every day of the festival. If you reload a VIP or GENERAL+ wristband and are attending more days, remember to bring the wristband with you on the other days. The balance is not transferred from one wristband to another.

A few days before the festival, you can make a pre-load through the event's website. You must follow these simple steps:

1. Enter the pre-load portal through the festival's website on the enabled dates. Click here: https://www.festivalarre.mx/precarga. *If you pre-load with any HSBC card, you can enter on exclusive dates for HSBC cards and enjoy exclusive benefits.
2. Create a personal account with your information.
3. Deposit balance with a credit or debit card (service charge applies).
4. Save the QR code generated by the system, which you must show upon arrival at the festival at the QR validation modules. There you will receive your wristband with your pre-loaded balance. *Wasn't it enough? You can continue adding balance to your wristband at the HSBC PAY recharge modules at the festival.
5. If you have remaining balance on your wristband at the end of the event, you will automatically receive your refund a few days after the event. *Provided the remaining amount is equal to or less than the amount originally pre-loaded online. *Refund without bank commissions or service charges.

1. Locate the HSBC PAY recharge modules on the event map and identify them with HSBC PAY signage. *If you recharge with any HSBC card, you can line up in the exclusive lane for HSBC customers and enjoy exclusive benefits.
2. There you can receive a wristband and load balance via any bank credit card, debit card, or cash. Verify that your balance has been correctly deposited.
3. You can reload your wristband as many times as you want.
4. If you have remaining balance on your wristband at the end of the event, you can request your refund via the online form: Refund form. From November 11 to December 2, the refund link will be enabled. Check the dates and policies at the HSBC PAY recharge modules or on the festival's social media and website. *Refund without bank commissions or service charges.

No cost, your wristband is free and remember that you can load your balance with credit cards, debit cards, and cash inside the festival.

During the online pre-load, there is a minimum pre-load amount of $500. During the festival, on-site reloading has no minimum amount; you can load any amount you wish with a credit card, debit card, or cash. The maximum amount changes according to the event, however, once you spend your balance you can reload your wristband as many times as you want.

You can reload your wristband at the HSBC PAY recharge modules as many times as you want, there is no limit on the number of recharges.

Before making a purchase, you can ask the operator for the balance of your HSBC PAY wristband. Remember to verify your balance every time you make a recharge.

Reload your HSBC PAY wristband with any HSBC credit card. Use your HSBC PAY wristband to pay for your food, drink, or merchandise purchases during the festival. All completed purchases corresponding to that reload will generate a 20% refund on your card.

• The 20% bonus applies to the final consumed balance that was reloaded with an HSBC credit card.
• The bonus is capped at one thousand pesos ($1,000) per user.
• Only applies to recharges with HSBC Credit Cards.
• Does not apply to recharges with HSBC debit cards, cash, or cards from other banks.
• Your bonus will be reflected in your account statement no later than 90 days after the cut-off date.
• If you did not spend the balance on your wristband, you can request your refund, which is not subject to the bonus on your card, via the online form: Refund form.

The gift bonus is available for both online pre-load and on-site recharges, with specific conditions:

• Online Pre-load Gift Bonus:
  • Gift vouchers for the value of a beer will be given to the first people who make their pre-load with HSBC cards.
  • This promotion will be valid only during the exclusive pre-load days for HSBC cards.
  • The minimum pre-load amount to obtain the gift bonus is $850 pesos.
  • The bonus applies only to the minimum amount of $850 pesos made in the first reload and in a single transaction.
  • Limited to one per wristband and while supplies last.
• On-Site Event Gift Bonus:
  • Gift vouchers for the value of a beer will be given to the first people who recharge at the event, in recharges made with HSBC cards, only in the exclusive recharge line for HSBC cardholders.
  • The minimum recharge amount to obtain the gift bonus is $850 pesos.
  • Only applies to users who have not made a pre-load.
  • The bonus applies only to the minimum amount of $850 pesos made in the first recharge and in a single transaction.
  • Limited to one per wristband and while supplies last.

Yes, you can agree with your family or friends to reload a single HSBC PAY wristband and make purchases together.

No, the balance on your HSBC PAY wristband is non-transferable.

No, the payment for the same product cannot be divided among several people. Only one HSBC PAY wristband can be used to make the same purchase.

In case of losing your wristband, your balance is lost with it. It is no longer subject to exchange or replacement and the remaining amount on it cannot be claimed or refunded. But you can always request a new wristband and reload balance.

At the moment, the refund form is not available. From November 11 to December 2, the refund link will be enabled. You can request a refund for the remaining balance on your HSBC PAY wristband through the online form: Refund form; there will be no refunds at the modules inside the event. *Remember that if you did an online pre-load, your refund is carried out automatically provided the remaining amount is equal to or less than the balance originally pre-loaded online. *The refund process will not generate service charges or bank commissions.

To request your refund online you need:

1. Keep your HSBC PAY wristband, to enter the folio number found behind the chip.
2. Enter the online refund form at Refund form and create an account. *Check dates in the event's refund policies.
3. Provide the required data to receive a transfer with your remaining balance. Remember that if your data is incorrect, the refund cannot be made.

You can request a refund of your cash recharge balance to a bank account by registering it in your account during the online refund process.

*Remember that, if you request a refund on your HSBC PAY wristband for recharges made with HSBC Credit Cards, the 20% bonus will not apply to this refunded balance, only to the amount consumed at the event.